YASMIA.PK

Refund & Exchange Policy

At YASMIA.PK, we want every order to arrive correctly and in good condition. Because our products are personal-care items, we follow a clear return and exchange process to protect product quality and hygiene.

1. Eligibility for Returns

Returns are accepted only when an item is damaged, defective, leaking, or incorrectly supplied. Please contact us within 1 day of receiving your order.

To be eligible for review, the product must be:

  • Unused and, where applicable, unopened
  • In the same condition in which it was received
  • In its original packaging
  • Supported by the required order evidence described below

Change-of-mind returns are not accepted for opened or used personal-care products. Sale or promotional items are generally non-returnable unless the item is damaged, defective, leaking, or incorrect.

2. Reporting a Damaged, Defective, Leaking, or Incorrect Item

Please contact our customer support team within 1 day of delivery:

When reporting an issue, please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs of the product and outer packaging
  • A complete unboxing video for claims involving missing, damaged, leaking, broken, or incorrect items

3. Unboxing Video Requirement

To help us resolve delivery-related claims fairly and efficiently with our courier partners, a complete unboxing video is required for claims involving missing items, damage, leakage, breakage, or incorrect products.

The video should clearly show:

  • The sealed parcel before opening
  • The shipping label or tracking slip
  • Continuous opening of the parcel without cuts or pauses
  • All items received in the parcel

Claims may not be approved where the required proof is incomplete or where the condition of the parcel and product cannot reasonably be verified.

4. Refund Process

Once an approved return is received and inspected, we will notify you of the outcome. If approved, the refund is normally processed within 5–10 business days.

For prepaid orders, refunds are generally returned through the original payment method where available. For Cash on Delivery orders, our support team may request suitable bank or mobile-wallet details to process an approved refund.

5. Exchange Policy

An exchange may be offered when:

  • The wrong product is delivered
  • The wrong size or variant is supplied
  • An item arrives damaged, defective, or leaking and an exchange is the appropriate resolution

The request must be made within 1 day of delivery, and the item should remain unused, unopened where applicable, and in its original packaging.

Where the issue is caused by an error on our side, YASMIA will arrange the appropriate replacement and will cover reasonable return or replacement shipping costs where required.

6. Return Shipping

Return shipping is the customer's responsibility when a return is approved for a reason not caused by YASMIA. Where we supplied the wrong item or the product was confirmed damaged or defective on arrival, return or replacement shipping will be handled according to the resolution agreed with our support team.

Please pack returned items securely to prevent additional damage during transit.

7. Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Used, opened, altered, or partially consumed products, except where a verified product defect applies
  • Products damaged due to misuse, improper storage, or mishandling after delivery
  • Change-of-mind requests for personal-care products
  • Promotional or discounted items, except where they were damaged, defective, leaking, or incorrectly supplied

8. Cancellation Policy

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, packed, handed to the courier, or dispatched may no longer be eligible for cancellation.

9. Contact Us

For return, refund, exchange, or order-related assistance, visit our Contact Us page, email contact@yasmia.pk, or WhatsApp 03000914153.

10. Policy Updates

YASMIA.PK may update this Refund & Exchange Policy when our products, delivery processes, or customer-service procedures change. The latest version will always be published on this page.

Agreement

By placing an order on YASMIA.PK, you acknowledge and agree to this Refund & Exchange Policy.