YASMIA.PK

Privacy Policy

At YASMIA.PK, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit our website, place an order, contact us, or interact with YASMIA services.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

  • Your name
  • Email address
  • Phone or WhatsApp number
  • Billing and delivery address
  • Order and product information
  • Messages or information you send through our contact forms or customer support channels
  • Basic device, browser, IP address, and website-usage information generated when you visit the site

2. How We Use Your Information

We may use personal information to:

  • Process and manage orders
  • Arrange delivery and communicate with courier partners
  • Confirm Cash on Delivery orders
  • Provide customer support
  • Respond to questions, complaints, returns, or exchange requests
  • Improve our website, products, customer experience, and internal operations
  • Send order-related notifications and, where permitted, marketing communications
  • Prevent fraud, abuse, and other unauthorized activity
  • Meet legal, accounting, or regulatory requirements

3. Orders, Payments & Shopify

Our online store is powered by Shopify. Information submitted through the website or Shopify checkout may be processed by Shopify and relevant service providers to provide ecommerce, payment, checkout, hosting, security, and related services.

Payment information, where applicable, is processed through the payment methods and providers available at checkout. YASMIA does not require customers to send sensitive payment credentials through ordinary contact forms.

4. Delivery & Courier Partners

To deliver your order, we may share necessary order information with courier and logistics providers such as Leopards Courier, PostEx, or another delivery partner used for your shipment. This may include your name, phone number, delivery address, city, order reference, and delivery amount where required.

5. Cookies & Website Technologies

Our website and the services that support it may use cookies and similar technologies to keep the store functioning, remember preferences, support checkout, understand website usage, and improve performance.

Your browser may allow you to control or remove cookies. Disabling certain cookies may affect some website or checkout functions.

6. Marketing Communications

If you choose to receive promotional messages, we may use the contact information you provided to share YASMIA news, product information, offers, or updates. You may opt out of promotional communications where an unsubscribe or opt-out option is provided.

Order confirmations, delivery messages, customer-support replies, and other transactional communications may still be sent when necessary to provide the service you requested.

7. Sharing of Personal Information

We do not sell customer personal information. We may share information with service providers where reasonably necessary to operate the store and fulfil customer orders, including:

  • Shopify and ecommerce infrastructure providers
  • Payment providers
  • Courier and logistics companies
  • Email, messaging, analytics, or customer-support services used by YASMIA
  • Professional advisers or authorities where required by law

8. Data Retention

We may retain order, customer-service, and transaction-related information for as long as reasonably necessary for order fulfilment, record keeping, customer support, fraud prevention, accounting, tax, dispute resolution, or legal obligations.

9. Data Security

We use reasonable administrative and technical measures, together with the security features provided by Shopify and relevant service providers, to help protect customer information. However, no internet-based system can guarantee absolute security.

10. Your Privacy Choices

You may contact us if you want to ask about personal information associated with your YASMIA interactions, request correction of inaccurate information, or raise a privacy concern. Any request may be subject to reasonable identity verification and applicable legal requirements.

11. Third-Party Links

Our website may contain links to courier tracking pages, social-media platforms, or other third-party websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

12. Children's Privacy

YASMIA products and online ordering services are intended for general consumers. If a minor uses the website or places an order, they should do so with appropriate parent or guardian involvement where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, products, services, technology, or legal requirements change. The latest version will be published on this page.

14. Contact Us

For privacy questions or requests, contact YASMIA:

You can also use our Contact Us page.